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Personalized orders are not eligible for Express Shipping. Please allow 4 days for embroideried items to ship, as personalized orders require additional processing time.If you need your order by a specific date, we recommend placing your order early to allow enough time for personalization and delivery.

Personalized orders are not eligible for Express Shipping. Please allow 4 days for embroideried items to ship, as personalized orders require additional processing time. If you need your order by a specific date, we recommend placing your order early

Can embroidery orders be Express Shipped?

Embroidery

Where do you ship from?

How long will processing and shipping take?

Do you ship internationally?

How do I track shipping of my order?

My order shows delivered but it has not been received.

Will my order arrive in time for Christmas?

What if I believe my package has been lost?

Shipping and Tracking

How To: Return or Exchange

How To: Return Or Exchange A Gift

What do I do if my item arrived damaged?

What is your Return Policy?

Returns and Exchanges

Where is your product made?

What is GOTS?

How do I care for my 100% organic cotton products?  Are they machine washable?

Cashmere Care Instructions

Cashmere Contents

What is Cashmere?

Difference between the classic organic cotton and cloudspun cashmere

How can I wear the Dreamsoft Travel Scarf?

What should I do if my scarf wrinkles or rolls at the edges?

Is your company based in the United States?

What is a pre-order?

What happens if I order a Pre-order item and other items that are in stock on the same order?

The Alpaca Luxe Wrap Contents

Alpaca Luxe Wrap Care Instructions

What Is Alpaca?

Do the Carry Pouches come with the Dreamsoft Organic Cotton Travel Scarves?

Will my Dreamsoft Organic Cotton Scarf get softer with each wash?

Product Specifics

Can I make an address change or cancel my order?

Can I add or change an item in my order?

Changing My Order

How can I place an order?

How do I purchase a giftcard?

What does pre-order mean?

What do I do if a product I want is out of stock?

Am I able to place one order to ship to multiple address?

How To Order

What is your return policy for monogrammed items?

What is processing time for embroidery orders?

What is the proper order of Initials when monogramming?

What products can be embroidered?

Can you embroider a Logo?

Where will the embroidery be placed on The Dreamsoft Organic Cotton Travel Scarf?

Can embroidery orders be Express Shipped?Updated 3 hours ago