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Please allow 5 business days for monogram products to ship and orders will ship complete.&#xA0;Personalized orders are&#xA0;not eligible for Express Shipping.&#xA0;

Please allow 5 business days for monogram products to ship and orders will ship complete. Personalized orders are not eligible for Express Shipping.

What are the processing time for embroidery orders?

Embroidery

Where do you ship from?

How long will processing and shipping take?

Do you ship internationally?

How do I track shipping of my order?

My order shows delivered but it has not been received.

Will my order arrive in time for Christmas?

What if I believe my package has been lost?

Shipping and Tracking

How To: Return or Exchange

How To: Return Or Exchange A Gift

What do I do if my item arrived damaged?

What is your Return Policy?

Returns and Exchanges

Where is your product made?

What is GOTS?

How do I care for my 100% organic cotton products?  Are they machine washable?

Cashmere Care Instructions

Cashmere Contents

What is Cashmere?

Difference between the classic organic cotton and cloudspun cashmere

How can I wear the Dreamsoft Travel Scarf?

What should I do if my scarf wrinkles or rolls at the edges?

Is your company based in the United States?

What is a pre-order?

What happens if I order a Pre-order item and other items that are in stock on the same order?

The Alpaca Luxe Wrap Contents

Alpaca Luxe Wrap Care Instructions

What Is Alpaca?

Do the Carry Pouches come with the Dreamsoft Organic Cotton Travel Scarves?

Will my Dreamsoft Organic Cotton Scarf get softer with each wash?

Product Specifics

Can I make an address change or cancel my order?

Can I add or change an item in my order?

Changing My Order

How can I place an order?

How do I purchase a giftcard?

What does pre-order mean?

What do I do if a product I want is out of stock?

Am I able to place one order to ship to multiple address?

How To Order

Can I return a Monogram item?

What is the proper order of Initials when monogramming?

What products can be embroidered?

Can you embroider a Logo?

Where will the embroidery be placed on The Dreamsoft Organic Cotton Travel Scarf?

Can embroidery orders be Express Shipped?

How do I care for my embroidered Dreamsoft Organic Cotton Travel Scarf?

How many characters are allowed for embroidery?

Gifting

My order shows delivered but it has not been received

What is your return policy?

International Orders

Affiliate or Influencer

Why won't my discount apply?

How do I get my first time customer discount code?

Carry Pouch Offer

Pricing

Item not in stock

Is the Cashmere Cotton Luxe coming back?

Availability

What are the processing time for embroidery orders?Updated 5 hours ago