When an order is placed on our website, that order is immediately transmitted to our warehouse system to be prepared for shipping (i.e. our printer at the warehouse prints the packing slip and shipping label). This happens within 15 minutes of an ord

<div data-block="true" data-editor="5vuni" data-offset-key="8vo92-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="8vo92-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span id="isPasted" style="color: rgb(29, 54, 92); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">When an order is placed on our website, that order is immediately transmitted to our warehouse system to be prepared for shipping (i.e. our printer at the warehouse prints the packing slip and shipping label). This happens within 15 minutes of an order being placed and once that happens, we aren&apos;t able to make changes since editing the order would mean asking our warehouse personnel to edit packing slips by pen and stop the flow of orders. We make it a goal to ship every order out ASAP, most within the same business day, as we know our customers want or need their items for future trips etc.</span> <span data-offset-key="8vo92-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br><br>While we are not able to make address changes, you as a customer can contact UPS or USPS to request a delivery change. &#xA0;Please use your tracking link to see which carrier is delivering your item and see the links below for additional information on scheduling a redelivery:&#xA0;</span></span></div></div><div data-block="true" data-editor="5vuni" data-offset-key="e4cpg-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="e4cpg-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="e4cpg-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="5vuni" data-offset-key="2smui-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="2smui-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><a href="https://www.ups.com/us/en/support/tracking-support/change-delivery-options.page" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: transparent;" target="_blank"><span data-offset-key="2smui-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">UPS Change Delivery Address Instructions</span></span></a></div><p><span data-offset-key="2smui-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><a href="https://www.ups.com/us/en/support/tracking-support/change-delivery-options.page" id="isPasted" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 86, 179); text-decoration: underline; background-color: rgb(255, 255, 255); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank"><span data-offset-key="49sa9-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">https://www.ups.com/us/en/support/tracking-support/change-delivery-options.page</span></span></a>&#xA0;</span></span></p></div><div data-block="true" data-editor="5vuni" data-offset-key="6ubal-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="6ubal-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><a href="https://retail-pi.usps.com/retailpi/actions/index.action" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: transparent;" target="_blank"><span data-offset-key="6ubal-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">USPS Change Delivery Address Instructions</span></span></a></div><p><span data-offset-key="6ubal-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><a href="https://retail-pi.usps.com/retailpi/actions/index.action" id="isPasted" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 86, 179); text-decoration: underline; background-color: rgb(255, 255, 255); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank"><span data-offset-key="cs1mc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">https://retail-pi.usps.com/retailpi/actions/index.action</span></span></a>&#xA0;</span></span></p></div>

Can I make an address change or cancel my order?

We typically aren't able to make changes to orders once they have been placed due to them being processed almost immediately. We would be happy to look into if your order has already been processed. Depending on if we can catch it in time and what th

<p>We typically aren&apos;t able to make changes to orders once they have been placed due to them being processed almost immediately. We would be happy to look into if your order has already been processed. Depending on if we can catch it in time and what the change is, we would either be able to make this change or would recommend you placing a new order and us cancelling the existing order. Please reach out to us at <a href="mailto:customercare@shopzestt.com">customercare@shopzestt.com</a> with your order number &amp; changes you would like made - We would be happy to reach out to our warehouse and will let you know.</p>

Can I add or change an item in my order?

Can't find the answer to your question?  Please send us an email and we'll get back to you within 2 business days.

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zestt organics

Can you change, update or cancel an order? Learn more here.

Changing My Order

Where do you ship from?

How long will processing and shipping take?

Do you ship internationally?

How do I track shipping of my order?

My order shows delivered but it has not been received.

Will my order arrive in time for Christmas?

What if I believe my package has been lost?

Shipping and Tracking

How To: Return or Exchange

How To: Return Or Exchange A Gift

What do I do if my item arrived damaged?

2 for $100 Price Adjustment

What is your Return Policy?

Returns and Exchanges

Where is your product made?

What is GOTS?

How do I care for my 100% organic cotton products?  Are they machine washable?

Cashmere Care Instructions

Cashmere Contents

What is Cashmere?

Difference between the classic organic cotton and cloudspun cashmere

How can I wear the Dreamsoft Travel Scarf?

What should I do if my scarf wrinkles or rolls at the edges?

Is your company based in the United States?

What is a pre-order?

What happens if I order a Pre-order item and other items that are in stock on the same order?